Frequently Asked Questions

FAQs

How soon will my account be activated?

Your account will be set up within 24 hours and all account details will be sent to You.

Do you offer a money back guarantee?

We not only offer a money back guarantee, we offer the best money back guarantee found anywhere. We are so confident in the service we provide, we offer a 30 day, unconditional, money back guarantee. If our service is not everything you expected and more, we will refund 100% of your subscription price and setup fees. Signup with absolutely no risk!

Do you offer a service level guarantee?

We offer 99.5% uptime guarantee on http access. In the event that the average availability of all your websites (served by IndicHosts) falls below 99.5%, IndicHosts will credit the following month's Service Fee as per our SLA (Service Level Agreement)

Will you advertise on my website?

We offer premium hosting and will never advertise on your website, not even on our Free hosting plan. Hosting companies that advertise on your website are often cheap, but provide very low quality service. Websites using this kind of service look very unprofessional and have very slow bandwidth connections.

Do your servers have battery backups and generators?

Each server is protected by a uninterruptible power supply system. In the rare case of a power outage, auto-start generators will take over and supply all necessary power to the servers. This system assures your website is always up and running, regardless of power conditions.

What kind of servers do you use?

We utilize quad core dual intel xeon 2.4-3.0ghz servers. Each server is outfitted with at least 8000-32000 MB of RAM and high performance 10,000 RPM SCSI RAID hard drives. With 24ghz of processing power, your website will run at lighting fast speeds.

Do you maintain website backups?

We maintain full account backups for shared web hosting. This includes all files, email accounts, and data bases. In the rare event of a hard drive failure, we can instantly restore your entire account. While hard drives rarely fail, we prepare for the worst, which assures your hard work is never lost. However, we strongly recommend you keep an updated backup of your website.

Can I host multiple domains?

Yes, You can host as many domains as you account plan allows. There are minor additional fees for extra hosted domains.

Can I upgrade my plan at a later date?

We offer the flexibility of allowing clients to upgrade plans at anytime. You can purchase additional bandwidth or disk space. This way, your account can meet the demands of your website, as it expands and or increases traffic. You may also upgrade to higher plans at any time.

Do I have to register my domain with you?

We offer domain registration, but you do not have to register your domain with us. We can host any domain, with any registrar.

Can you host international domains?

We can host any domain, of any country. That's right, we can host any and all domain names. Yes, this includes domains with any and all TLD's. If you do not know what a TLD is, an example would be the ".com" or ".net" part of a domain name. There's not a domain that we can't host!

Can I use my own CGI, PHP and ASP scripts?

While we do provide many pre-installed scripts, you can still upload any of your own scripts. You can purchase scripts from many online developers or write your own. Regardless, you can upload any scripts that you may own. However, most popular scripts are pre-installed! The preinstalled scripts and software versions keep changing from Server to Server. The installed version can be a newer version than that mentioned here.

I already have a domain name, what do I do?

Since you already have a domain name, simply enter it during the signup process. Then, you will simply change your domain's name servers with your current registrar, which is free and fully explained within your account activation email. If you have any further questions not answered by our FAQs, click here to raise a ticket we shall get back to you as soon as possible.

How can I pay you?

We accept payments via PayPal and Credit Cards through 2Checkout as well as CCAvenue (Indian Rupees). We accept all major credit cards - Visa, Master Card, American Express & Discover.

How do I cancel my account?

You can cancel your account any time you like, for any reason whatsoever. Packages are cancelled through our customer portal.