Frequently asked questions

New clients are set up within 3 hours, after a quick manual verification. For existing clients, subsequent orders are provisioned immediately or within 3 hours, depending on the service ordered.

Yes — we migrate your site from your current host as a courtesy, and you can request as many transfers as you need. Just share the domain, your current provider’s login, your domain-registry login (if the domain isn’t with us), and your IndicHosts login, and our team completes a seamless migration while you have a coffee.

No. Domain registration is complimentary but not mandatory. If you already have a domain, enter it during signup or transfer it to us to consolidate your digital assets. We can host any domain, from any country, registered at any external registry.

Yes — hosting plans come with a 30-day money-back guarantee. If the service isn’t right for you, tell us within 30 days of signing up and we refund your hosting fee. Setup fees and domain registrations (which we pay to third parties on your behalf) are not refundable.

Your price never increases and your benefits never decrease for the duration of your prepaid term. Promotional discounts apply to your initial term only; your renewal price is shown before you pay and again in your order confirmation, and we give advance notice of any future price change. Prepay a longer term to lock in today’s price for longer — we offer custom terms of up to 10 years where available.

Yes. Most plans are discounted for an annual term or longer, for a lower cost per month and locked-in pricing. You’re never locked into a contract, though — cancel at any time to claim an account credit toward future invoices.

Cards and Apple Pay through Stripe; cards, UPI and Indian netbanking through Razorpay; and PayPal. For high-value or multi-year payments, wire transfer, NEFT and RTGS are available on request (a wire fee may apply). The exact methods available to you are shown at checkout.

We guarantee 99.9% network uptime for our web hosting servers. If the average availability of sites on a server falls below 99.9%, we credit your next month’s service fee under our SLA.

A commercial third-party service monitors and publishes our uptime at status.indichosts.net. Those stats are the deciding factor for any SLA credit claim.

Yes — for web hosting and semi-dedicated plans we take daily backups of your full account (files, email and databases) on a best-effort basis, kept off the hosting server in two locations for redundancy and retained for 7 days. We don’t apply an inode or size cap to backup eligibility. Backups are a safety net, not a substitute: always keep your own current, independently stored copy of your data — no provider’s backup should be your only copy.

In multiple top-tier data centres across the United States, Europe and Asia. Contact us for a custom fit if you have a specific location constraint or a minimum PING / network-performance requirement.

Yes — upgrades are seamless. Add resources such as bandwidth or disk space, or move to a higher plan or a different service type, at any time.

Yes, for transactional email and legitimate business correspondence. We maintain a zero-tolerance policy toward SPAM — sending unsolicited email from our servers or any address on our infrastructure is strictly prohibited, and violations lead to account restrictions, a penalty fee, and termination for repeat offences or questionable KYC.

We allow legal adult content, subject to the applicable law of the data centre you choose. We do not allow child sexual abuse material or any content obtained illegally. See our Acceptable Use Policy for details.