Frequently Asked Questions
Do you offer a money-back guarantee?
Web-Hosting packages come with a 90-day unconditional money-back guarantee.
Ethos
If our service is not everything you expected and more, we will refund 100% of your subscription price.
How soon will my account be activated?
New clients are set up within 3 hours after manual verification. .
Existing Clients
Subsequent orders are set up immediately or within 3 hours depending on the service ordered.
Do you offer a service level guarantee?
At IndicHosts.net, we guarantee 99.9% network uptime for our web hosting servers.
Details
If the average availability of websites hosted by Indichosts.net on a server falls below 99.9%, we will credit you the next month’s service fee as per our SLA (Service Level Agreement)!
Do you maintain website backups?
We maintain full account backups for web-hosting and semi-dedicated hosting clients. This includes all files, email accounts, and databases. In the rare event of a hard drive failure, we can instantly restore your entire account.
Advisory
However, we strongly recommend all clients to keep a periodically updated backup of your website with us, in addition to the backups maintained by us.
Can I upgrade my plan at a later date?
We allow clients to upgrade plans seamlessly.
Details
You can add more resources (bandwidth or disk space etc.) to your plan or upgrade to higher plans or service type at any time seamlessly!
Do you offer a price lock guarantee?
We guarantee that your price will never increase and your benefits will never decrease for the period of your prepaid service term.
Details & Advisory
Upon renewal of service after the completion of the prepaid terms of service, your service fee may increase incrementally to accommodate for the cost of living increase, inflation, and vendor license fee changes if any.
We recommend that Clients repay for longer service-terms, to lock-in the price and benefits offered today. We do custom service terms up to 10 years where available!
Do I have to register my domain with you?
We offer domain registration, it’s complimentary but not-mandatory with our service.
Details
If you already have a domain name, just enter it during the signup process or you can transfer the domain to us, to consolidate your digital assets.
You can host any domain, from any country, registered at any external registry. That’s right, we can host any and all domain names!
How can I pay you?
Details
Our payment processors includeUpon request, Wire-transfer is available for for high-value payments of multi year service fees, wire transfer fee applicable are extra!
- Stripe (International Credit Cards)
- 2Checkout (PayPal)
- Razorpay (UPI, Netbanking & Wallets)
Can I view your server uptime stats?
We use a commercial 3rd party service to monitor and maintain our uptime stats, available at Uptime Report.
Details
These stats are the deciding factor for any SLA credit claims.
Where are your servers located?
Our servers are located at multiple Tier-V data centers located in the United States, Europe and Asia.
Details
Contact us for a custom-fitting if you have a location constraint or minimum PING, network performance requirements.
Will you transfer my accounts?
Details
Feel free to request as many website transfers as you need, with these details,Our team will complete seamless migration of your website while you have a coffee!
- Domain for the website to be migrated
- Login credentials from your existing provider
- Login credentials for your domain registry, if not registered with IndicHosts
- Login credentials at for the website at IndicHosts
Can I send mass emails?
Clients may use our services to send transactional emails or legitimate business correspondence.
Details
However, we maintain a zero-tolerance policy towards SPAM. Sending unsolicited emails, either directly from our servers or using any email address associated with our infrastructure, is strictly prohibited.
Violations will result in account restrictions, imposition of a penalty fee, and in the case of repeat offenses or questionable KYC, immediate account termination.
Do you allow Adult Content?
Details
We do not allow pornographic or sexually explicit images or videos of children, or any media or content obtained illegally to be hosted on our servers. More information is available in our Acceptable Use Policy.
Why should I sign up for a year instead of paying monthly?
Pay longer service terms for lower cost per month and locked-in prices for your peace of mind.
Details
We discount most plans for an annual term or longer. However, you are not locked-in via a contract, so you can cancel at any time to claim an account credit to pay future invoices raised by us.
