Library · knowledgebase
Answers from the support desk.
The articles our engineers point clients at, published in the open. Day-to-day troubleshooting lives on the support portal; the buyer-relevant material is mirrored here.
.HTACCESS · 8
- 2019-02-03Automatically redirect website from HTTP to HTTPS [Linux cPanel]
- 2019-02-03How do I remove file extensions?
- 2019-02-04How to enable access to website only from specified IP address?
- 2024-11-28How to enable Leverage Browser Caching
- 2021-02-28How to redirect sub-directory to sub-domain using .htaccess?
- 2019-02-03How to setup search-engine friendly URLs?
- 2019-02-03Redirect domain.com -> www.domain.com
- 2025-06-06Understanding .htaccess
ASP · 1
ASP.NET · 3
BILLING & RENEWAL · 7
- 2019-04-27Add an additional Support or Billing Contact
- 2023-08-09How do I cancel my hosting account?
- 2025-04-30Onboarding: Multi-Year SSL Certificates
- 2019-04-27Overdue Invoices
- 2025-06-13Renewals - Will your system send us a reminder?
- 2026-01-18Renewing a SSL Certificate in CustomerPortal: Step-by-Step Guide
- 2019-04-27Update Primary contact email address
COLDFUSION · 10
- 2019-02-04Can I use ColdFusion Studio RDS?
- 2019-02-03Do I have to buy ColdFusion?
- 2019-02-03Do I need any special tools to use ColdFusion?
- 2019-02-03Do you support ColdFusion Custom Tags?
- 2019-02-03How can I create ColdFusion Datasource (DSN)?
- 2019-02-03How do i put CFMAIL Tag to work?
- 2019-02-04Is ColdFusion Supported?
- 2019-02-04My Access Database is locked, how do I unlock it using ColdFusion?
- 2019-02-03My ColdFusion script doesn't work, the datasource could not be found!
- 2019-02-03What ColdFusion Custom Tags are installed on the Servers?
DATABASE TOOLS · 2
DOMAIN NAMES · 22
- 2020-04-02Change ownership of domain or web hosting to 3rd party (client, new owner)
- 2025-06-06DNS Host Record Management
- 2024-11-10Domain Status: Redemption Period
- 2024-11-10Domain name renewal time line
- 2025-07-01How do I transfer my domain to Indichosts.net?
- 2024-11-10Domain Status: Expired
- 2024-11-10Domain Status: Pending Delete
- 2019-04-27How do I get authorization code of my domain name?
- 2025-06-08How can I change my Name Servers (DNS) setting?
- 2022-12-19How long does it take to transfer my existing domain name?
- 2022-01-12How to change Domain-name's WHOIS information
- 2025-06-08How to flush DNS cache in Linux, Windows or Mac?
- 2020-04-05Invalid Domain Format - Domain name registration error
- 2025-07-01Names-servers for ManagedDNS, Domain Forwarding & Email Forwarding
- 2022-08-03New Domain name stopped resolving - RAA Verification
- 2019-04-27Order Waiting for Callback Response
- 2020-04-02Paid domain name renewal invoice but domain has not been renewed
- 2019-02-03Parked Domain, Domain Alias & Domain Forwarding
- 2020-04-05Registered .CA domain name is not resolving
- 2019-04-27REGISTRAR-LOCK
- 2024-11-10Transferring an expired domain name
- 2022-04-14Domain Name: Unable to update WHOIS contact information as existing WHOIS email address is not-working
EMAIL · 33
- 2025-04-23Able to receive email but unable to send email
- 2020-04-05Anonymous relaying, emailing
- 2025-06-21cPanel: Default attachments on incoming emails that are blocked on IndicHosts.net email servers.
- 2022-06-20cPanel Email Deliverability Tool – SPF and DKIM Records
- 2019-02-04Domain Administrator - SmarterMail Enterprise
- 2023-06-08E-mails are not being saved to the Sent folder
- 2025-04-04Email account asks for login password in outlook repeatedly with cPanel mail server
- 2024-01-09Email going into Gmail Spam Folder
- 2025-06-07Email to Hotmail or Outlook failing with error 550 5.7.1 (S3150 or S3140)
- 2025-06-07Emails are being rejected due to 'Sender Verify Callout' not completed.
- 2022-02-21Emails error "Domain has exceeded the max defers and failures per hour"
- 2025-07-01Historical Email Backup : "Email Archive" - cPanel's domain-wise historical email backup
- 2025-06-07Error: 550 This message was classified as SPAM and may not be delivered
- 2025-06-08Heavy SPAM on domain
- 2025-06-07How can I sync my Outlook calendar with my Android mobile calendar when my mail-server is hosted by cPanel?
- 2020-04-05How Do I Backup My Email?
- 2020-04-05How does DKIM work
- 2024-03-04Microsoft Outlook hangs on “Synchronizing Subscribed Folders”
- 2025-07-01Outbound Spam Filtering: list of most common terms that trigger higher spam score on outbound spam filters
- 2025-06-06Outlook Error 0x800408fc
- 2026-01-05Outlook Error 0X800CCC0E
- 2024-07-20Resolving domain has exceeded the max defers and failures per hour error
- 2020-04-05Sending email (SMTP) using PHPMailer
- 2020-04-05Sending email via ASP.NET 2.0
- 2025-06-06Sent emails not received.
- 2025-10-25Spamvertised - Basics
- 2025-06-06SSL certificate security warnings
- 2025-10-25Understanding Spamvertising and how to prevent it.
- 2025-05-22Understanding the "550 DKIM: bodyhash_mismatch" Email Rejection Error
- 2025-06-08Mailing list: What is confirmed opt-in?
- 2020-04-05Why do emails sent from my scripts say the server name and not the domain name?
- 2025-06-11Why Emails Go to Junk Instead of Inbox: Understanding Junk vs. Trash in cPanel Email
- 2020-04-05Windows components installed to send email via scripts
EMAIL HOW TO · 15
- 2025-06-07cPanel - How to enable two-factor authentication (2FA) for webmail?
- 2025-03-24“Your IP Address Has Changed” cPanel Webmail Log in Error? Here’s How to Fix It!
- 2025-06-12Email Filters vs Spam Filters in cPanel
- 2020-04-05How to add an email account on your Android
- 2020-04-02How to add an email account on your Apple iPhone, iPad, or iPod touch
- 2020-04-05How to configure email on my Mac using Apple Mail?
- 2025-06-21How to Forward Emails Inline in Microsoft Outlook
- 2025-06-06How to handle & reduce Spam
- 2020-04-02How to I change my email address password without login to cPanel master control panel?
- 2026-01-24How to reset Microsoft Outlook on MacOS and resync to IMAP server
- 2020-04-02How to view email headers for a message
- 2025-06-19Outlook moving Emails to Spam despite delivery to inbox on server
- 2025-10-31SPF, DKIM & DMARC for Google Workspace + cPanel (Complete Guide)
- 2021-06-02What to Do if Your Outlook Emails Get Stuck in the Outbox
- 2025-06-12Why Emails Go to Junk Instead of Inbox?
ERRORS · 34
- 2020-04-050x80042108 POP Email error
- 2025-04-230x800CCC0B Error
- 2021-07-170x800CCC0D/E
- 2019-02-040x800ccc0f
- 2025-06-080x800CCCOF
- 2020-04-05501 Too many syntax or protocol errors - Outlook / Outlook Express
- 2020-04-05503 START TLS command used when not advertised Port: 25 Secure(SSL)
- 2025-06-08503 This mail server requires authentication / 503 Valid RCPT command must precede DATA
- 2020-04-05503 valid rcpt command must precede data - Email sending error
- 2020-04-05550 Access denied - Invalid HELO name (See RFC2821 4.1.1.1)
- 2025-06-07550-DKIM: encountered the following problem validating domain.com: 550 pubkey_unavailable
- 2025-06-06550 <user@domain.com> No such user here
- 2025-06-06Common Microsoft Outlook error codes
- 2020-04-05Domain has exceeded the maximum defers and failures per hour
- 2025-06-06Duplicated emails in Outlook
- 2025-06-06Email error messages explained.
- 2022-12-27Email sending error: 535 - Incorrect authentication data
- 2019-02-03Error 0x800CCC13
- 2025-06-08Error Code: 553 sorry, that domain isn't in my list of allowed rcpthosts
- 2023-11-09Forwarded email bouncing at Gmail with error 550 5.7.1
- 2020-04-02How to fix the error 0x8004210B in Outlook
- 2024-02-16How to solve '550 sender verify failed' error message?
- 2021-11-03Microsoft error 0x800CCC1A when sending/receiving emails
- 2025-12-30Outlook error (0x80042109) while sending messages
- 2023-01-12Outlook Error - 0X8004210A, 0X800CCC19
- 2025-06-06Outlook Error: 0x800CC79
- 2025-06-07Outlook Error 0x800ccc18 - Disabling Secure Password Authentication (SPA)
- 2025-11-21Outlook - 'Single Quotes' around an email under Sent items?
- 2025-02-05Resolving the "552.5.3.4 Your Message Exceeded Google's Message Size Limits" Error
- 2020-04-02Sending an email returns a "503 Valid RCPT command must precede DATA"
- 2025-06-07Server error: '501 <mailto:user@domain.com>: "@" or "." expected after "mailto"'
- 2025-06-08Unable to send emails through Thunderbird
- 2020-04-05Unable to Setup Gmail as email client to send emails through Indichosts.net SMTP server
- 2024-06-18Webmail Login Security - Security Policy Handling Failed
FAQS · 21
- 2019-02-03Can we deploy ASP.Net MVC 4 applications on the professional Basic ASP web hosting plan
- 2019-02-03Dedicated IP address
- 2020-04-02Difference between Addon domain & Parked domains
- 2024-02-24Difference between Client User and Client Contact at IndicHosts.net Customer Portal
- 2025-06-08Do you allow Bulk Emailing?
- 2020-04-02Do you have Zend Optimizer installed?
- 2019-02-03Do you provide JSP/Java Support?
- 2019-02-03Do you support FFmpeg movie streaming?
- 2019-04-27Do you support full-text indexing on the MSSQL databases?
- 2024-02-25How do I request an account migration to IndicHosts.net?
- 2024-02-25How do I request an reseller account migration to IndicHosts.net?
- 2025-06-07How to enable 2FA two factor authentication on CustomerPortal?
- 2020-04-02Is PHP extension "iconv" enabled ?
- 2019-02-03Microsoft ReportViewer Controls
- 2023-04-10Ordering hosting - Domain options explained
- 2020-04-02Receipt of payment-made for tax purposes
- 2025-10-25Spamvertised Domain
- 2020-04-02Do your servers support url-rewriting through htaccess (mod_rewrite)?
- 2019-02-03WCF Services
- 2019-02-03What is maximum size of a SQL database ?
- 2019-02-03What is RAID Protected hard drive ?
FANTASTICO · 2
GENERAL · 28
- 2022-08-25Advance notice: Price adjustment of our products
- 2025-07-01Announcement: Updation of Term Of Service (TOS) and Acceptable Use Policy (AUP)
- 2023-10-06Another cPanel price increase effective 1-Jan-2024
- 2019-02-04Check the promos before you order
- 2019-02-06CO Domain names launched, Book now!
- 2019-02-08ColdFusion 8 hosting on Windows server
- 2021-08-24.COM price revision effective 31st August, 2021
- 2022-08-23cPanel Announcement: Webmail interface Horde to be removed in upcoming version 108 (November 2022 approx)
- 2021-03-30cPanel announces new license price increase from 2021
- 2021-12-20cPanel Licensing Price Increase - Effective January 1st, 2022
- 2023-10-06Domain renewal and registration price of .COM domains will rise by atleast 62 cents on 1st September 2023
- 2026-03-19Important Payment Gateway Update: 2Checkout to Be Discontinued from 15 April 2026
- 2019-02-06Merry Christmas and Happy Holidays
- 2019-02-06Microsoft ASP.NET 2.0 AJAX 1.0 Extensions
- 2022-01-04Microsoft Operating System & SQL Server Price Adjustment - Effective 1st Feb 2022
- 2019-02-06.NET Framework 3.5 SP1 installed on servers
- 2019-02-06R1Soft CDP backups implemented!
- 2020-04-05Registration of .AU .NZ and .ES domain names started
- 2019-02-07Sales Closed Labor Day: September 7, 2009
- 2019-02-06Seasons Greetings
- 2019-02-04Security Notice: Fix your browser: TLSv1 encryption hacked
- 2019-02-12SLA Updated
- 2019-02-07SmarterMail version upgraded to Enterprise 5.5
- 2024-08-28Upcoming Price Increase by 7% COM domain names effective 1-September-2024
- 2019-02-06Upgrade: ColdFusion Enterprise version 9
- 2020-04-05VeriSign, Inc. SSL Certificates available
- 2019-02-04VPS/Dedicated with LAMP -> Security Vulnerability - Apache Killer, upgrade to 2.2.20
- 2025-07-01Web hosting now 100% Google Mail (Gmail) compatible
HELM APPLICATION PACKS · 1
HOW TO (SHARED HOSTING) · 9
- 2023-11-11cPanel - How to create secondary cPanel users for your control panel
- 2020-04-02How to separate Addon domain from Primary domain to it own cPanel account
- 2020-04-02How can I change the index listing in a directory?
- 2020-04-02How can I disable PageSpeed on my website?
- 2020-04-02How do I make SSI (Server Side Includes) work in .html?
- 2020-04-02How do I use two-factor authentication on your cPanel login?
- 2020-04-02How to install your Free SSL Certificate on your website?
- 2025-06-08How to setup Addon domain on cPanel?
- 2020-06-15How to access a site without the temporary URL with Tide (~) sign?
INTERNAL · 1
KVM VPS · 4
LINUX · 12
- 2019-02-03Apache handlers explained
- 2019-04-27Backup/Restore MySQL database via SSH
- 2025-06-08Basic SSH Commands
- 2025-06-06Command-line FTP Tutorial
- 2020-01-18Cron Jobs configuration
- 2025-06-08Extended SSH Commands
- 2020-04-02PHP: Is PHP running with Safe Mode On?
- 2020-04-05SCP Tutorial
- 2020-04-02PHP: Setting custom local time zone by PHP time offset
- 2025-06-06SSH access
- 2024-02-05What happens if I exceed my plans disk space allowance?
- 2020-04-02Which ports are open on your cPanel servers?
LINUX ERRORS · 3
MS SQL · 2
MAINTENANCE · 7
- 2022-09-03EMERGENCY UPS MAINTENANCE BY OUR DATA CENTER SEPTEMBER 3rd 2022
- 2025-09-06[IMPORTANT] - Packet loss to International Servers
- 2026-01-30IN Mumbai DC | Network Upgrade Notification SH-02 - Sunday Jan 31, 2026 12:30 AM MST
- 2026-02-19Network Maintenance Activity Scheduled on 21st & 22nd February 2026
- 2021-08-24Rack Change with Network upgrade / sds3.linuxhostingserver.com
- 2026-01-30US SLC DC | Router Maintenance Window - Tuesday, February 3rd 12:00 AM MST
- 2021-12-06Scheduled Network Maintenance - Dallas - December 11, 2021
MICROSOFT IIS7 · 4
MYSQL · 3
NETWORK LOAD BALANCED CLUSTER · 3
NEW FEATURES · 11
- 2024-12-07AMD Ryzen 9950X and DDR5 ECC RAM Powered Hosting in SLC (USA)
- 2024-02-03Announcing Support for MariaDB 10.11
- 2024-02-03Announcing Support for PHP 8.3
- 2025-07-01Apple Push Mail now available on our Linux servers
- 2019-04-26Easy social sign-in for Customer portal
- 2023-04-07Free feature addition: WordPress Toolkit Deluxe to Shared and Semi Dedicated Hosting
- 2019-04-26HTTP/2 Protocol available
- 2020-04-05Lifelong unlimited free SSL certificates with shared hosting
- 2023-01-16New India Datacenter delivers high performance hosting
- 2020-04-05Plus Addressing in email @cPanel
- 2020-05-12WP-CLI version 2.4.0 now available
PHP · 7
- 2025-06-08How to fix an "500 Internal Server Error"
- 2020-04-05How to change timezone in PHP scripts?
- 2020-04-05How to parse PHP in a .htm file?
- 2020-04-02Path to common binary in Shared hosting
- 2020-04-05PEAR: Sending mail from PHP.
- 2025-06-07PHP Fatal error: Array and string offset access syntax with curly braces is no longer supported
- 2025-06-08Why are there "core" files in my webspace?
PHP ENVIRONMENT · 4
PROGRAMMING LANGUAGES · 1
SCRIPTS & PROGRAMS · 14
- 2020-04-02Do you offer support for 3rd party scripts/software?
- 2020-04-05Drupal 7.41 - Ajax error HTTP Result Code: 200 The response failed verification so will not be processed
- 2022-12-04How to Clone your website using cPanel's Wordpress toolkit?
- 2020-04-02How to configure Drupal to use Memcached
- 2020-04-05How to configure Joomla to use Memcached
- 2024-11-28How to Enable Redis Object Cache in Joomla
- 2025-11-26Moodle mobile app connection error "The site url is no longer supported in this app"
- 2019-02-03phpBB: Critical Error, could not connect to the database!
- 2020-04-05Prevent Brute Force Attack on WordPress & Drupal
- 2020-04-05Server blocked my IP Address on firewall when I attempted to access WordPress admin area
- 2023-01-24There Has Been a Critical Error on This Website | WordPress
- 2025-06-08Why should you update WordPress regularly?
- 2025-12-10WordPress Admin broken 403 on load-styles.php / load-scripts.php
- 2020-04-05Wordpress Security - Preventing Brute Force Attacks on Admin Login
SECURITY · 11
- 2019-04-26Critical Update: RHEL Bash Code Injection Vulnerability via Specially Crafted Environment Variables (CVE-2014-6271, aka Shellshock)
- 2020-04-05Joomla CMS - Security Update - Upgrade to version 3.5.6
- 2024-01-15Mailbox providers announce new requirements for bulk email senders
- 2022-04-13March 2022: Critical Remote Code Execution Vulnerability in Elementor
- 2022-11-30PHP 7.4.xxx is now End Of Life
- 2020-04-05Secure your Wordpress
- 2019-04-26Security Advisory: Persistent XSS in WP-Super-Cache
- 2025-06-08Security: Alert - Brute Force Attacks on POP accounts
- 2019-02-04Spectre & Meltdown mitigation
- 2023-04-07Update Now! - WordPress releases a Security Update
- 2019-04-27Windows OS - Critical Vulnerability in Schannel Could Allow Remote Code Execution
SERVERS DEDICATED & VPS · 22
- 2024-03-27Create CSR and Install SSL Certificate - Windows Server: IIS 10+
- 2024-03-27Generate a Certificate Signing Request (CSR) in Windows IIS 10
- 2019-02-03How do I reboot my server?
- 2019-02-03How to change the listening port for Remote Desktop
- 2026-01-09How to manually remove service proxying for the migrated cPanel accounts manually on source server
- 2025-07-01How to perform a MTR test using Windows, Mac OS, or Linux operating systems
- 2026-02-27How to perform a Telnet test on Windows, Mac OS, and Linux operating systems
- 2025-05-24How to perform a Traceroute test on Windows, Mac OS, and Linux operating systems
- 2020-04-02How to resize volumes with LVM
- 2025-06-16How to use sar to monitor server resources (linux)
- 2023-08-10Let's Encrypt SSL certificate overview
- 2020-04-02logs files on a cPanel server
- 2019-02-03Managing Linux Software RAID (Part I)
- 2019-02-03Managing Linux Software RAID (Part II): Recovery After a Disk Failure
- 2020-04-02Partitioning Windows and Linux Servers
- 2020-04-02Proactive Fully Managed Dedicated Server Services
- 2019-02-03Quick Start Guide for Windows Server
- 2019-02-03Self Managed Dedicated Server Services
- 2020-04-02Setting up public key ssh authentication
- 2020-04-02Setup /tmp to auto clean using tmpwatch
- 2020-04-05Useful CSF SSH Command Line Commands (CSF Cheat Sheet)
- 2020-04-02Using Rsync to mirror data between servers
SMARTERMAIL EMAIL ACCOUNTS · 1
TUTORIALS · 8
- 2019-02-04Change DNS setting (name servers) : Flash Tutorials
- 2019-02-03cPanel : Flash Tutorials
- 2025-07-27Getting Started
- 2020-10-26How to clone a private BitBucket.org repository to cPanel?
- 2026-04-20How to Connect Your cPanel Account to a Private GitHub Repository
- 2025-06-06Robots.txt explained
- 2020-04-05Setup Desktop FTP Client / Map Network Drive
- 2025-06-06SSH Cheat Sheet in Linux
WEB HOSTING · 18
- 2025-06-07Receiving a "508 Resource Limit Is Reached" error when browsing a site
- 2020-04-05Can I have my domain name hosted with you and my email accounts with the same domain hosted elsewhere
- 2025-06-17cPanel : AutoSSL Fails Due to Unresolvable cprapid.com Subdomains – How to Fix
- 2020-04-02Disadvantages of add-on domains vs a full account
- 2024-07-05ERR_CONNECTION_TIMED_OUT error on website
- 2020-04-02FTP Client
- 2025-07-31How to Redirect domain.org to mydomain.org (cPanel Hosting)
- 2025-07-01How to setup PHP for my domain and subdomains on cPanel
- 2025-05-24How to use the DIG command to test your network for DNS issues
- 2020-12-07How to generate a CSR and installing a SSL certificate
- 2019-02-04MIME types explained
- 2020-04-02My website got hacked, what to do?
- 2025-05-24How to perform a Ping test on a Windows, Mac OS, and Linux device
- 2025-06-08Security: Tips to keep your website secure
- 2020-04-05SSL padlock is crossed out - Your connection to the websites are not fully secured
- 2025-06-06Website data security
- 2020-04-02Where to upload files?
- 2020-04-02Which record do I change to have mail point to the separate smtp server's IP?
WINDOWS · 17
- 2020-04-02Compare Validator error
- 2020-04-05Connection String; MSSQL & MySQL databases
- 2019-02-04Could not load file or assembly 'AjaxControlToolkit'
- 2019-02-03Custom dll where do I put it ?
- 2019-02-03Do you support Crystal Reports on hosting ?
- 2020-04-02How do I CHMOD my scripts on Windows hosting?
- 2019-02-03How to Create Virtual Directories in WebSitePanel
- 2019-02-04How to Rewrite URLs in Windows?
- 2020-04-02http://ipaddress does not display my website
- 2020-04-02I am getting not sufficient permissions to upload file, when I try to upload picture through my program/scripts web interface?
- 2019-02-03Increase http upload limit
- 2019-02-03Instructions for Xceedsoftware.xceedzip.5
- 2019-02-04ISAPI_rewrite
- 2019-02-03What can I use the control panel for?
- 2019-02-04Which file should contains the ISAPI_Rewrite rules for my domain?
- 2019-02-05Which version of ColdFusion is running on server?
- 2020-04-05Windows Server: PHP's mail() function
XML · 1
Looking for troubleshooting guides?The full knowledgebase →