KNOWLEDGEBASE · ERRORS
Microsoft error 0x800CCC1A when sending/receiving emails
Last updated 2021-11-03
Outlook error '0x800CCC1A' occurs when
- Mail server doesn't support legacy (outdated, insecure) connection encryption that your email client (Outlook) wants
( Recent SSL Encryption Bugs (like Heartbleed bug) require we discontinue outdated Encryption ciphers, protocols for your security. However your email client is not the latest stable, secure version and does-not support the latest secure Encryption ciphers, protocols! ) - If in your email account Settings, wrong port number for the outgoing (SMTP) server is specified
( Ensure if using SSL/TLS on SMTP port is set to 465 or 587
else set SMTP port to 25 or 26 ) - If in your email account Settings, wrong port number for the incoming (POP, IMAP) server is specified
( Ensure if using SSL/TLS on IMAP port is set to 993 or if using POP3 port is set to 995
else set IMAP port to 143 or POP port to 110 )
Resolution
- Upgrade your Microsoft Outlook to latest stable, secure version or
- Move to an alternate free Email Client like Thunderbird which supports the latest security protocols and
- Recheck Email account settings ports
Else if all above cannot be done or fail then disable SSL/TLS Encryption in your email account Settings. Then try sending yourself a test e-mail message to make sure it works.
Tell us what has to stay up.
A short conversation with an engineer. No quote-bot, no callback queue. We'll tell you honestly if we're not the right fit.