KNOWLEDGEBASE · MAINTENANCE
[IMPORTANT] - Packet loss to International Servers
Last updated 2025-09-06
Due to undersea cable cuts on SMW4 and IMEWE connecting India to Europe, we are seeing higher latency and packet loss from Europe to India.
SMW4 - https://en.wikipedia.org/wiki/
IMEWE - https://en.wikipedia.org/wiki/
Latency is normally 120-150ms which has now risen above 200ms. Packet loss has consistently been between 5-20% since today morning (9:00AM IST UTC+5:30). This affects all our Indian datacenters in Mumbai, Pune and Delhi.
Latency and connectivity within India is not affected.
During this time, till TATA, Airtel, Jio finish re-routing the traffic across other cables or via different routes, you will continue to face higher latency and packet loss from International destinations. Please note this will include alarms in any 3rd party monitoring tools testing your websites/servers from non-Indian locations.
We are in touch with our upstream ISPs and we will keep this page updated as we receive more information.
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