Sent emails not received.

Issue: Not Receiving Certain Emails on Your Domain

You’ve reported that emails sent to your domain (e.g., @domain-name.com) are not being received, even though a CC copy to Gmail, Hotmail, or Yahoo is delivered successfully.

 

 

 

Please Note the Following:

1. No Server-Side Domain Filtering:

   Our server does not filter emails based on sender domain names.

   • Emails flagged as spam are still delivered to your inbox, marked accordingly.

   • Emails with viruses will have the virus stripped, and you’ll receive a notification with the cleaned message.

    

2. Check Your Junk/Spam Folders:

   • Please review your email client’s junk/spam folders.

   • Check for any custom rules or filters in your email software that might reroute or delete specific emails.

    

3. Email with Large Attachments:

   • Emails containing large attachments may take longer to arrive.

   • Wait a few minutes and check again.

    

4. Test Plain Text Email:

   • Have the sender send a simple plain-text email without attachments to verify if the issue is related to message format or content.

    

5. Isolated Issue with Specific Domains:

   • If the problem occurs only with emails from a particular domain (e.g., senderdomain.com), it’s possible that the sending server’s IP address has been blacklisted for spam.

   • You can check their IP at tools like https://check.spamhaus.org.

   • If blacklisted, advise the sender to contact their web host to delist the IP.

    

 

Still Facing Issues?

If the issue persists—or if all emails from various senders are not being received—please open a support ticket and share the following details to help us investigate:

• To: (your email address)

• From: (sender’s email address)

• Subject:

• Time Sent:

• Timezone:

 

This will help us trace the email in our server logs and provide a timely resolution.